Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened and in the same condition that you received and in its original packaging. 

To start a return, you can contact us at Kian@k3hydration.com.
If your return is accepted, we’ll send you an email with a shipping address.  Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at kian@k3hydration.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to cancel an order

Once one off orders are placed via the website, there is a 30 minute window which allows you to cancel/ amend/ edit your order. Once this window closes you can contact the customer service team at hello@k3hydration.com with your order number and request, however, due to the team working quickly to pick and pack your items, unfortunately this means that it is very rare that we can amend or cancel this. If your order has been dispatched and you wish to return this, you can reject your order at the door, or do not collect your parcel from a sorting office / post office, we will refund you once the parcel has been returned to us by the delivery service provider.
If you paid a shipping fee this will be deducted from your refund total.